State Farm® Insurance Agent Michael De Los Santos
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brooke Roberts
June 6, 2025
5
out of
5
rating by Brooke Roberts
"Cecelia has been so great to work with. She is friendly and provided updates until my issue was resolved."
We responded:
"Thank you, Mr. Roberts, for your 5-star review of our agency and for your extremely kind words towards our Service Team Member Cecilia. We couldn't agree with you more--Ceci is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences in the years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
Bertha Woods
June 5, 2025
5
out of
5
rating by Bertha Woods
"Thank you so much for your help, Ceci. Great service."
We responded:
"Thank you Ms. Woods for your 5-Star review! We greatly appreciate your business and look forward to serving you in the years to come! With Gratitude, State Farm Agent - Michael De Los Santos "
Theresa Mckone
June 4, 2025
5
out of
5
rating by Theresa Mckone
"Cecilia at the state farm insurance office in San Benito TX was a GREAT help in updating my auto insurance. She can always be counted on to get the job done. Thanks Cecilia, Michael and State Farm."
We responded:
"Thank you, Ms. McKone, for your 5-star review of our agency and for your extremely kind words towards our Service Team Member Cecilia Q. We couldn't agree with you more--Ceci is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
Virginia Gonzalez
June 3, 2025
5
out of
5
rating by Virginia Gonzalez
"The customer service with this insurance company has been the best!!! I don’t have to deal with voice recordings. When they say they will get you the best price for insurance, THEY DO!!! With my old insurance I was paying a lot for full coverage of my vehicles. Totally recommend them also for your Home insurance provider. Ask for Charlie and you will not be disappointed."
We responded:
"Thank you, Virginia, for your 5 Star Review of our Agency! Thank you, as well, for your extremely kind words about our rates and towards Charlie; he is amazing! We are grateful to be able to serve you and look forward to doing so for years to come! With Gratitude, Michael De Los Santos - State Farm Agent"
Greyhound09
June 3, 2025
5
out of
5
rating by Greyhound09
"Cecilia from State Farm in San Benito is the Nicest & most Honest agent I’ve ever dealt with throughout all my Insurance agencies. If ever an issue, she’s fast with making sure I am taken care of. Ten for Ten I would highly recommend you reaching out to State Farm in San Benito and ask for Ceci. Thank you, Cecilia for all you do!"
We responded:
"Thank you, Greyhound09, for your 5-star review of our agency and for your extremely kind words towards our Service Team Member Cecilia Q. We couldn't agree with you more--Ceci is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
David Bujanos
May 27, 2025
5
out of
5
rating by David Bujanos
"Priscilla was excellent, she explained everything to us about the auto and home insurance. We are extremely satisfied."
We responded:
"Thank you, Mr. Bujanos, for your 5-star review of our agency and for your extremely kind words towards our Team Member Prisilla. We couldn't agree with you more--Prisilla is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
dan
May 15, 2025
5
out of
5
rating by dan
"Always appreciate the service we receive from Cecilia. Highly recommend you reach out to her for your insurance needs."
We responded:
"Thank you, Dan, for your 5-star review of our agency and for your extremely kind words towards our Service Team Member Cecilia Q. We couldn't agree with you more--Ceci is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
Jose luis Sanpedro
May 15, 2025
5
out of
5
rating by Jose luis Sanpedro
"Thank you, Cecilia for helping with our insurance needs."
We responded:
"Thank you, Mr. Sanpedro , for your 5-star review of our agency and for your extremely kind words towards our Service Team Member Cecilia Q. We couldn't agree with you more--Ceci is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
Jaime Calderon
May 13, 2025
5
out of
5
rating by Jaime Calderon
"Thank you for your service, Cecilia."
We responded:
"Thank you, Mr. Calderon, for your 5-star review of our agency and for your extremely kind words towards our Service Team Member Cecilia Q. We couldn't agree with you more--Ceci is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
Arnold Gutierrez
May 13, 2025
5
out of
5
rating by Arnold Gutierrez
"Very knowledgeable, kind, and always positive."
We responded:
"Thank you, Mr. Gutierrez, for your 5-star review of our agency and for your extremely kind words towards our Agency Staff. I couldn't agree with you more--my team is amazing. We appreciate you putting your trust in State Farm along with our local office and we are extremely grateful to be able to serve you. We look forward to continue providing you with excellent experiences for years to come. With Joy in Serving, Your Local Good Neighbor State Farm Agent Michael De Los Santos --"The Insurance Saint" "
Manuela Avila
May 12, 2025
5
out of
5
rating by Manuela Avila
"Alexia was a great blessing dealing with our need. She was caring, patient, knowledgeable, polite and friendly. THANK YOU, WE GREATLY APPRECIATE YOU ❤️"
We responded:
"Thank you Ms. Avila for your 5-Star Review of our Agency and for your kind words towards our Team Member Alexia. We couldn’t agree with you more—she is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to strive for highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Rose Ochoa
May 10, 2025
1
out of
5
rating by Rose Ochoa
"I am really upset with the customer service. I never had problems before everybody was so nice. I always dealt with Cecilia and she was a very beautiful educated lady, she always treated me with kindness and respect! Unfortunately, I came across Priscilla, who is very unprofessional and rude. I told her I wanted to speak to the manager and very sarcastically and ugly ,she told me she was the manager. I asked to speak to Michael de Los Santos and she stated he's not there and won't be back until June. Mr. Delossantos I hope and pray that these conversations are recorded I would like you to hear the way she spoke to me on May 8th at 5:24 PM. my brothers were in my living room with me when the conversation was going on, and they cannot believe the mouth on her. I am definitely going to make a report of this."
We responded:
"Hello Ms. Ochoa. Thank you, sincerely, for taking time out of your day to share with me your “less than perfect”, negative, customer service experience you had with my agency. It’s reviews like these that allows us to learn from our experiences and correct our mistakes so that we can all become better individuals. I did investigate the matter from other individuals who were present in the room and they did corroborate the details of the negative experience that you claim. It was simply and unacceptable customer service experience and I am deeply disappointed and apologetic. I will be addressing the maters personally with my team upon my return to the office from a business trip this Thursday (not in June as you were incorrectly told) and I will also be reaching out to you via a personal phone call shortly to see how we can make this up to you and right a wrong. Thank you for being a loyal customer and we appreciate your business and especially your feedback in this matter where we regretfully “missed the mark” on a major scale and performed less than our very best and didn’t measure up to our ideals. With Gratitude, Michael De Los Santos. - State Farm Agent "
Jay Gonzalez
May 9, 2025
5
out of
5
rating by Jay Gonzalez
"Cecilia was great, very informative. Answered all my questions and very helpful."
We responded:
"Thank you Ms. Gonzalez for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—she is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Jose Sequera
May 9, 2025
5
out of
5
rating by Jose Sequera
"I will recommend all my friends and family here. My transition to switch was so smooth and very well explained special shout out to Prisilla for being of such great help and explaining everything thoroughly never had I had this before and it feels great to have it now. I’m proud to say I have my auto and home now here. Thank you Prisilla and State Farm!"
We responded:
"Thank you Ms. Gonzalez for your 5-Star Review of our Agency and for your kind words towards our Team Member Prisilla. We couldn’t agree with you more—Prisilla is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Blanca Zamorano
May 8, 2025
5
out of
5
rating by Blanca Zamorano
"Cecilia Quintanar is very professional and efficient. She is very helpful and friendly."
We responded:
"Thank you Ms. Zamorano for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Silvia Gonzales
May 7, 2025
5
out of
5
rating by Silvia Gonzales
"Friendly staff and excellent response from Cecilia."
We responded:
"Thank you Ms. Gonzales for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Norma Hilario
May 6, 2025
5
out of
5
rating by Norma Hilario
"Cece always provides amazing customer service 🌟"
We responded:
"Thank you Ms. Hilario for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Diana Garcia
May 5, 2025
5
out of
5
rating by Diana Garcia
"Ceci at StateFarm Insurance in San Benito is a great and known employee. Very helpful when I needed information about my car insurance. I have been with StateFarm for a long time because of these caring and helpful employees like Ceci. Thank you!"
We responded:
"Thank you Ms. Garcia for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Elena Reiger
May 5, 2025
5
out of
5
rating by Elena Reiger
"Cecilia was very helpful and answered all my questions. Great customer service skills!"
We responded:
"Thank you Ms. Reiger for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
frances garcia
May 2, 2025
5
out of
5
rating by frances garcia
"The only person that I will deal with, and have always been very courteous and prompt reply will be Cecilia (Ceci) She has always been very efficient and I hope that she will never leave that office because she is a person who is very, very friendly and knowledgeable Thank you, my friend for all you do or for all you do for me when I call. You are number one keep up the great job. Blessings. Frances"
We responded:
"Thank you Ms. Garcia for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to provide the highest levels of customer service excellence in all we do. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent"
Melissa Yanez
May 2, 2025
5
out of
5
rating by Melissa Yanez
"Thank you very much Ceci for great customer service"
We responded:
"Thank you Ms. Yanez for your 5-Star Review of our Agency and for your kind words towards our Team Member Cecilia. We couldn’t agree with you more—Ceci is Amazing! We appreciate your business and are grateful for the opportunity to serve you. Our aim is to strive for excellence in customer service. We look forward to continue to serve you for years to come. In Humble Gratitude, Michael De Los Santos - Your local “Good Neighbor” State Farm Agent "
Kimberly Gonzalez
May 1, 2025
1
out of
5
rating by Kimberly Gonzalez
"My car was stolen and recovered same day, 3/30/25. Filed a claim the same day. Sent my car to the place they told me on 3/31/25. 4/29/25 I get a call and text that they will have an ADJUSTER there 4/30/25 to approve damages and ok any work!!! 30 days to perform a simple task ??! When calling to find out delay State Farm claims blamed the repair center and then proceeded to HANG UP ON ME. When calling local State Farm, Micheal De los Santos I am referred to claims because " I can't help you with that".... Really? After much back and forth local Rep. called claims and just basically verified that an adjuster would be sent out. But continued to blame the repair center for the delays when there was PROOF this was false !!! Later in the day the adjuster called...because STATE FARM did NOT disclose location of my vehicle!!! WTH I called my local agent for some kind of help. I am a family of 6 using a back up car that fits 4 not thinking this would be an ordeal. Asking for a rental. We can't go out to eat as a family. No trips. No outings. Long story short....kind of... another " story" on why the delay, 'they got confused and were trying to finish your last claim'. REALLY.. thats the version we are going with now ? After FOUR agents demanded and protested that it was the repair shop that delayed because they supposedly JUST called today !!! Now we are walking that back and saying they got " confused" and " were trying to close an old claim". From LAST YEAR. BS A rental was offered.. at 25 dollar a day my expense. Up to 750$. When I reminded that was not a olive branch or a fair way to make it right. I was told that it was a " curtesy ". REALLY?? Dame curtesy that was offered 3.30.25 under my COVERAGE too!??!!!! I was told by Cecelia that it was NOT covered under my plan and it was a curtesy that was offered due to mix up, " best I can do". " you don't have rental"! ODD, I have my policy which states different. And claims department which states different. I verified with claims this point. Called Cecilia back, left a message ShOCKER, going on day two with no return call to at least apologize. I may not pay for Rental and Travel. But under Comprehensive Coverage you are eligible for a rental under "loss" " damage" at 25 dollars a day up to 750$. Why is it that the person who is in charge of my policy doesn't know how to interpret, manage and decipher said policy... THAT is concerning. ( I find it hard that 4 people in the claims department are the incorrect ones) I pay for coverage. I pay for a service. I PAY on time. And NO one knows what they are doing, NO one is held accountable. Professionalism doesn't exist and the way customers are spoken to, treated and lied to is APPALLING!!!! They gaslight you , talk down to you and when you get frustrated it seems to provide personal entertainment for them. Oh FYI.. my last claim. They played hide the check and tired my truck up for THREE MONTHS!!! See why I would like rental. I called Cecilia that time... she made a call. Thought that was fixed . Quick to ask for a Google review. Check was NOT sent after that call. Waiting to see the retaliatory behavior after this... increase fee, refusal of claim, cancelation of policy...."
We responded:
"Ms. Gonzalez, Thank you for your review. I would be glad to review your specific situation with you at your convenience. We will be reaching out to discuss and to see where this went wrong and to fix it. Thank you for taking time to bring this matter to my attention. With Gratitude, Michael De Los Santos--State Farm Agent"
Maribel Alaniz
May 1, 2025
5
out of
5
rating by Maribel Alaniz
"Cecelia is a very pleasant person, very nice, and very helpful always a smile on her face"
We responded:
"Thank you, Ms Alaniz, for your 5 Star Review of our Agency and for your kind words towards Cecelia. We couldn't agree more - Cecelia is amazing! Thank you for your business and we look forward to continue to serve you in the years to come. With Gratitude, Micheal De Los Santos - State Farm Agent."
Graciela Garcia
May 1, 2025
5
out of
5
rating by Graciela Garcia
"Great Job Ceci!! Thank you for your help."
We responded:
"Thank you for taking the time to leave a review for my team member Ceci. Ceci is amazing! We appreciate your business and are grateful for the opportunity to serve you! "
Angelica Rodriguez
May 1, 2025
5
out of
5
rating by Angelica Rodriguez
"Ceci has always been amazing. She has been a great help with our insurance needs for over 15 years. She is someone we can depend on and is truly an example of what State Farm claims, she is there, State Farm is there. Thank you, Ceci."
We responded:
"Thank you Ms. Rodriguez for your kind 5-Star Reviews. Yes, Ceci is amazing and we are very blessed to have her as a part of our amazing team. We look forward to continue to serve you in the years to come! Sincerely, Michael De Los Santos—State Farm Agent"